How can we help?

Tap Login at the top right and choose your Google account. One Google account is one Syntories account.

Open your account menu (your name at the top right): library, plan and order history are there.

Yes. Email hello@syntories.com from your account address. Deleting the account also removes access to anything you bought.

Both open every Syntories novel. Yearly costs less and includes Audio Book for selected titles.

No. It ends by itself. Renew before it ends and the remaining time is added on.

QRIS (payable from any e-wallet or mobile-banking app), e-wallets and bank virtual accounts.

Open Account → Orders & payments. The status updates once the payment is confirmed, usually within minutes. Do not pay again for the same order. If it is still pending after 30 minutes, contact us with the order number.

See the Refunds page for when refunds apply and how to ask.

On the Subscribe page choose Gift Monthly or Gift Yearly. Enter the recipient’s name, your name and a message (optional), then pay. Once the payment is confirmed, the gift card and its link appear on screen and are also emailed to you.

Tap Send on WhatsApp: a message with the gift link is filled in, you just pick the recipient. You can also use another chat app or copy the link.

The recipient opens the link, signs in with Google and taps Accept gift. The plan starts on their account, not yours.

Open Account → Orders & payments; the gift link is always there. It can be redeemed once and lasts 1 year, so send it only to the recipient.

The opening chapters of every novel are always free, no sign-up needed.

While reading, tap the middle of the screen and choose Aa Display: text size, spacing, font, theme (including night) and page turning.

Yes. Signed in with the same account, your place is saved and continues on any device.

Tap Install App at the top right. On iPhone or iPad: tap Share, then Add to Home Screen.

Audio editions of selected titles, included in the Yearly plan. The list keeps growing.