Refund Policy
Last updated 7 October 2026
Our works are digital and open immediately after payment, so refunds are limited to the cases below.
1. When a refund applies
You were charged more than once for the same order.
Payment succeeded but access did not open and we could not fix it within 3 × 24 hours of your report.
The amount charged differs from the amount on the payment summary.
A technical fault on our side prevents you from using a work you paid for and we cannot fix it.
A gift that has not been redeemed, if the buyer asks within 7 days of payment; the gift link then stops working.
2. When it does not apply
Change of mind after access has opened, or after part of a subscription period has passed, except where required by law.
A gift that has already been redeemed.
3. How to request
Email hello@syntories.com within 7 days of the payment, with your order number (on the Orders & payments page), the email of your account and a short description. Do not pay again for the same order while a problem is being checked.
4. Processing
Approved refunds are returned through the payment provider to the original payment method. Timing depends on the method and bank, usually up to 14 business days.
When an order is refunded, the access it granted is closed.